Warranty

Govberg Watch Repair truly appreciates your business and is dedicated to your continued satisfaction and loyalty. We issue a 12-month Govberg Jewelers warranty for each movement service performed by our technicians. If a problem arises with your watch during the 12-month period following our initial services, we will repair or replace any damaged parts and/or correct the repair execution. The Govberg Watch Repair warranty does not cover parts we did not service, basic service on quartz watches, lost parts, collision and water damage, nor defects and damages due to normal wear and tear. This warranty does not cover moisture damage if the timepiece is a non-water-resistant model, nor if the timepiece was not pressure certified by our watchmakers. The warranty is considered void if there is evidence of misuse, abuse or negligence resulting in damage, including unauthorized service, or other factors not due to defects in material or workmanship.

Fine watches, like any other precision instrument, require periodic service to maintain their high performance. Govberg Watch Repair recommends that your timepiece be serviced every three to five years.

In order to benefit from this guarantee, you will be required to submit the original repair number and proof of work executed. You will additionally need to submit the previously repaired watch to the Govberg Watch Repair facility for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be resubmitted for prompt servicing.

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My experience was delightful. The process was extremely easy. I received quick responses to my emails. More importantly, the repair time was quick and I loved the way my Ebel watch was packaged and returned.
Donna H. - Cheltenham, MD
 
Excellent work on my Movado! Additionally, I found your on-line repair process to be efficient and very user friendly!
Pat C. - Maineville, OH
 
I was pleasantly surprised to receive the repaired watch two weeks prior to estimated completion date. Your prompt service is appreciated as well as the care in packaging the repaired watch for shipment. I am completely satisfied with the repair and service.
Irene G. - Lyman, ME
 
Thank you for the great service on my Omega. The watch looks great and is running again wonderfully. Your service was great, convenient and exactly as promised. I will recommend you to others.
Sue R. - Schwenksville, PA
 
The watch is fixed and is running great. My experience with your staff was excellent.
Betty - Stevensville, MT
 
Thanks for the prompt repair work on my Patek Philippe watch. That was excellent customer service!
John M. - Chicago, IL
 

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