Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. All watch boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
166 East Levering Mill Road
Bala Cynwyd, PA 19004.

This location is open for mail in repairs only and is closed to the public. Visit one of our locations in Philadelphia, Ardmore or Cleveland to drop off your watch for repair.


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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About the repair
I've been very pleased with the service, web site, price/value, and shipping...I had 2 watches in for repair and the convenience of a web-based company can not be underestimated. When I did need to speak with a live person, I was greeted by a very respectful, knowledgeable and helpful associate. These qualities ensure a long lasting relationship, which is key, especially when providing service to clients with watches in the $10,000-20,000 range. Kudos to all!  
Jeff L. - Fuquay Varina, NC
 
Communication and price were honest and very good. You met your timeline and were very honest about what my watch actually needed to be repaired and what did not need to be repaired.
Mike - Vero Beach, FL
 
Thank you so much! I am delighted to have my Gerard Perregaux watch back and running!
Lucinda D. - Williamsburg, VA
 
I appreciate what you did for my watch. It was a gift from my wife and you have not only fixed it but returned it to its former glory -- it looks really nice.
John D. - Vienna, VA
 
My Baume & Mercier watch looks great – brand new in fact! Thanks so much, especially for rushing it back to me in time for my travel this week.
Adele R. - Friday Harbor, WA
 
I want to say thank you to Govberg Watch Repair. I was expecting a pretty expensive repair, but was surprised at how affordable it was. Thanks again.
Jason - Elk Grove, CA
 

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