Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. All watch boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
166 East Levering Mill Road
Bala Cynwyd, PA 19004.

This location is open for mail in repairs only and is closed to the public. Visit one of our locations in Philadelphia, Ardmore or Cleveland to drop off your watch for repair.


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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About the repair
I was apprehensive to send my watch all the way across the country. I followed the simple directions I was given on your website and received confirmation right away that Govberg had received my watch. That was a wonderful touch to make me feel good about sending my watch away. When my watch was shipped back to me I was able to follow it through the mailing companies tracking service. Thank you very much and I will always use Goverg for my future watch repair.
Joan O. - Anacortes, WA
 
Got my Ebel watch back today, looks great. Your service was excellent, always responsive. I'll be pleased to recommend you to family and friends.  
Oscar M. - Eugene, OR
 
Communication and price were honest and very good. You met your timeline and were very honest about what my watch actually needed to be repaired and what did not need to be repaired.
Mike - Vero Beach, FL
 
All I can say is WOW. This Rolex has become a family heirloom and you have brought it back to life. I am so pleased with it. I can hardly believe it is the same watch. I have been showing it off proudly and telling my friends that your facility is the only place I will trust my watch with. Thank you so much!
Scott K. - Virginia Beach, VA
 
Thank you so much for repairing my watch. It looks brand new, and I could not be happier. I have always liked this watch very much and was thrilled you were able to repair it. I will certainly recommend you to anyone I know in need of a repair. Thank you again.
Ray - Pennsville, NJ
 
Your service is terrific! Every aspect of my inquiries was handled magnificently. I have nothing but praise. My Girard Perregaux watch looks new. I am so happy to have it back and IT IS KEEPING TIME WELL!
George K. - Antioch, TN
 

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