Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. All watch boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
166 East Levering Mill Road
Bala Cynwyd, PA 19004.

This location is open for mail in repairs only and is closed to the public. Visit one of our locations in Philadelphia, Ardmore or Cleveland to drop off your watch for repair.


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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About the repair
I have received my watch and it is working perfectly and looks great.
RJ - Annapolis, MD
 
I would like to thank you for the expert service and repairs that your experts performed on my husband's 15+ year old Tag Heuer watch. The watch looks like new and is functioning perfectly. The entire process of sending the watch to you, being kept up to date with emails, and receiving the watch back in a timely manner was smooth and professional. I would recommend your service to anyone who owns a fine timepiece.
Florence T. - Philadelphia, PA
 
I recently shipped my non-working TAG watch to you for repair. Your inspection revealed that it was nothing more than a dead battery which you promptly replaced and returned the watch to me much cleaner and shinier than I sent it to you. NICE JOB, THANK YOU.
Bob T. - Milleville, NJ
 
Got my Ebel watch back today, looks great. Your service was excellent, always responsive. I'll be pleased to recommend you to family and friends.  
Oscar M. - Eugene, OR
 
I was very pleased with my watch repair. It was great that it came back sooner than expected, and the packaging was impressive.
Susan L. - Holliston, MA
 
Delighted that my Cartier watch is working again and congratulations on the best tamper-proof packaging I have ever come across. I will definitely use your services again. Thanks!
Diana H. - Fernandina Beach, FL
 

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