Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. All watch boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
737 Sansom St
Philadelphia, PA 19106


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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About the repair
The process worked flawlessly and I am quite happy with my watch. It’s like new again, even after 13 years of wear and tear. Thank you so much!
Klaus F. - Norcross, GA
 
I am so pleased with how you resurrected my Zeno. What the AD couldn't do after three attempts you did plus the outstanding job of coresponding to my questions. Not only did you fix my watch, you made look like new. The carrying case was a nice touch and the return packaging was outstanding. Thanks again!
David L. - Kittanning, PA
 
My watch works beautifully and looks brand new!
Maria - Johnston, IA
 
Thank you very much for handling the repair of my very dear and old Cartier watch. It is ticking away on my wrist right this minute!
Sally B. - Jacksonville, FL
 
You kept me so well informed on my Jaeger LeCoultre Reverso Sun-Moon wristwatch's repair status while my favourite wristwatch was in your care... I was most anxious to have it repaired, cleaned and returned safely to me. All of that happened exactly as you foretold. Thank you very much for your fine, peerless customer service.
John B. - Waynesboro, PA
 
My Ebel watch looks great... Your communications over the telephone and online Chat are great.
Carolyn D.Monroe - Monroe, LA
 

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