Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. All watch boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
166 East Levering Mill Road
Bala Cynwyd, PA 19004.

This location is open for mail in repairs only and is closed to the public. Visit one of our locations in Philadelphia, Ardmore or Cleveland to drop off your watch for repair.


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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I was so pleased to receive my Jaeger LeCoultre watch, returned looking even better than new! It has not left my wrist! It is such a pleasure to know that there is still a trustworthy, professional business, with pleasant and prompt service. Thank you!
Kathy T. - Lakeville, CT
 
Thank you for giving me such great service for my Ebel watch. I will get in touch with you any time I need service in the future.
Linda R. - The Villages, FL
 
My watch repair is perfect. It was even set to the correct time zone. Love your box in which watch was returned. Thanks for timely and excellent service!
Patrick M. - Eau Claire, WI
 
Thank you for doing such a great job of repairing my Rolex! I appreciated your updates during the process, and especially the care that was taken in shipping the watch back to my residence. I will defintely tell my friends about the great service at Govberg.
Dirk Z. - Woodland Hills, CA
 
Govberg watch repair did an excellent job on my Rolex. I am very happy with the way it looked - it looks as if it's brand-new. They kept me informed of my watch status at all times, thank you Govberg!
Jack W. - Mooresville, NC
 
Just received my Tudor. She looks brand new! For a 35 year old watch she keeps perfect time. Thank you!
Chris T. - Abilene, TX
 

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