How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Communication and price were honest and very good. You met your timeline and were very honest about what my watch actually needed to be repaired and what did not need to be repaired.
Mike - Vero Beach, FL
 
I love my "new" Rolex. YOU DID A WONDERFUL JOB.
Carol H. - Montgomery, AL
 
My watch arrived today, looking wonderful, like new….Thank you.
Diane - Kailua, HI
 
Only one word to describe my watch upon its return, WOW. Thanks, my Rolex looks brand new and it is 13 years old and has been ridden hard. Great work!
Bob H. - Oklahoma City, OK
 
The watch looks great – like new after 12 years of everyday wear! What did you do to get it so nice and shiny? Top shelf job!
Joseph - Philadelphia, PA
 
Thank you! I found your website easy to navigate, to select my level of service and then print out a instructions,etc... and I appreciated the ability to check on the status of my watch as well as to track its return shipping. The return packing was very impressive... and importantly protected my TAG. That watch has a lot of sentimental value to me and overall I feel like your organization handled the time piece more than appropriately.
Jeff R. - Chapel Hill, NC
 

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