How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I've had five watches serviced in the past five years or so, by four different companies. Four of the five watches came back worse than they were before. The only perfect service experience was with Govberg who serviced and polished my wife's Rolex.
J. Warden - Philadelphia, PA
 
My Omega Moon Watch just received absolutely looks new. Your packaging for return is also impressive along with your most complete web site which gives all possible info both before, during, and after you receive a repair. Govberg is obviously a class act company, and I could not be more pleased.
Harry J. - Long Beach, MS
 
The watch looks great – like new after 12 years of everyday wear! What did you do to get it so nice and shiny? Top shelf job!
Joseph - Philadelphia, PA
 
Everything was great. Watch is running fine, looks great! Service person was very responsive and delivered on promise of delivery. Quite satisfied! Thank you.  
Stan E. - Warrington, PA
 
I really enjoy wearing my Rolex since you made the repairs. It looks like new. Your staff are professionals in every way. Thank you for the quality work.
Mark H. - Lexington, VA
 
Thank you for repairing my watch so quickly! It is my favorite watch, and I was glad it was easily fixed. I'll try my best not to drop it again. I look forward to having all of my watch needs met with Govberg.
Derek B - Jennings, LA
 

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