How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I got my watch last week. It works great! Thanks for the excellent service.
Richard - Greenwood Village, CO
 
My watch was delivered on time and I am pleased with all aspects of your customer service, especially the quick turn around. My Gucci watch has a ‘like new’ appearance and it is running beautifully.  Thanks for an excellent job.  I have no hesitation in recommending your services to anyone.
Hugh - Columbus, GA
 
I was EXTREMELY pleased and impressed with your service, follow up etc. Your turnaround was quick too.
Christine A. - Boston, MA
 
You were wonderful and did everything that you said you would do — my Omega watch looks GREAT!
Gil E. - Greenville, SC
 
I wanted to write and tell you how pleased I am with my refurbished watch. I was hesitant in spending the money to have it repaired. With the help and advice of Brett, I went ahead and spend the money. I am glad I did! Brett gave me good advice. Thanks again.
Greg - Lahaina, HI
 
When I received my Rolex back, I was immediately struck by how polished it looked. Brand-new! I am thoroughly thrilled with the results and will soon be sending my wife's Rolex to Govberg.
Rick R. - Reston, VA
 

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