How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
My watch arrived today, looking wonderful, like new….Thank you.
Diane - Kailua, HI
 
Thank you for job well done on my Tag Heuer...the watch looks great and is working perfect. I appreciate the system you've put in place for customer service and communication...I won't hesitate to use your services again. I've already recommended you to others. You met and exceeded my expectations.
Scott S. - Holland, MI
 
I am so pleased with your work! Thank you for the time you took to restore my watch. I plan to send my Rolex to your company for service soon.
Roger - Fort Wayne, IN
 
I had some reservations about using your resource without a personal referral, but I am pleased with the results!
Susan W - Tucson, AZ
 
Thank you for your service. I’m happy to have my Omega watch back like new.
David A. - Mechanicsville, VA
 
My Hamilton watch looks great! I am excited to be able to wear it again. Thank you for the major repair. I will recommend you to friends.
Patricia C. - Mattapoisett, MA
 

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