How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
My watch was delivered on time and I am pleased with all aspects of your customer service, especially the quick turn around. My Gucci watch has a ‘like new’ appearance and it is running beautifully.  Thanks for an excellent job.  I have no hesitation in recommending your services to anyone.
Hugh - Columbus, GA
 
I have received my Rolex and I am very pleased with Govberg's repair. Thank you for your prompt, reasonable, and professional service.
Bill W. - Springfield, IL
 
Seamless experience... Watch looks fantastic. I wouldn't hesitate to send a watch for repair again.
Liz B - Sarasota, FL
 
Very happy with the results on my Rolex. Keeps perfect time and looks brand new too!
Paul B. - Morton, WA
 
Received my wife's Cyma watch back yesterday. She was very pleased with the repair. Watch is well over l0 years old and looks and runs as new. Will not hesitate to send future repairs to you.
Greg B. - Bettendorf, IA
 
Thank you for the excellent service! I appreciated that you communicated throughout the process.
Katherine L. - Reston, VA
 

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