How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Work on my Breitling was done well and within the time frame outlined.
Carl B. - Cincinnati, OH
My Baume & Mercier watch looks great – brand new in fact! Thanks so much, especially for rushing it back to me in time for my travel this week.
Adele R. - Friday Harbor, WA
I got the watch back and was very pleased with its condition. The crystal was replaced and looked great! It was packaged well and it did not take very long to repair. I will definetly consider you guys when my other watches need repair.  
Robert M. - Fremont, CA
My watch came today and I am thrilled! It looks so pretty. I love it!!!!!”
Betsy - Lannon, WI
A lot of trust is involved sending an expensive watch for repair. This was a good experience...I am happy with the work.
Peter G - Hertford, NC
I received my watch. It looks great and works great. Thank you very much.
Drew - Manhattan Beach, CA

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