How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Many thanks for the expert repair of my Ebel watch. The communication throughout the six weeks was great, thank you Brett! I would absolutely use your service again. Thank you.
Edele - Freehold, NJ
 
Great job, guys. Appreciate the way you've organized the process and feel that I got quality work at a fair price. I've already sent another watch to you for repair.
Scott M. - Pensacola, FL
 
My watch was delivered on time and I am pleased with all aspects of your customer service, especially the quick turn around. My Gucci watch has a ‘like new’ appearance and it is running beautifully.  Thanks for an excellent job.  I have no hesitation in recommending your services to anyone.
Hugh - Columbus, GA
 
I am very pleased with the repair which you did on my Cartier. Thank you.
George W. - Pittsford, NY
 
Thank you for the excellent work you did on my wife's watch. I was very pleased with the process and found it user-friendly/simple to understand. The watch works wonderfully and my wife's happiness is the best return I could ask for. We had been told by other jewelry stores that the watch could not be repaired. It's working great and looks beautiful.
David G. - Carlinville, IL
 
You did a beautiful job on my Ulysse Nardin 1846 watch. It look like new and I had forgotten what a pretty watch it is.
David T. - Tequesta, FL
 

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