How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I recently shipped my non-working TAG watch to you for repair. Your inspection revealed that it was nothing more than a dead battery which you promptly replaced and returned the watch to me much cleaner and shinier than I sent it to you. NICE JOB, THANK YOU.
Bob T. - Milleville, NJ
 
Thank you so very much. My watch was sent back in a beautiful case and very carefully wrapped in order to protect it during shipping. Thank you, and I will always send any repair work to you!
Tanys E. - Del Mar, CA
 
Excellent job!! Thank you very much!! I will be using your services for all my watch needs!!
Peter F. - West Chesterfield, NH
 
Thanks, my Ebel watch looks great. I have some others to send your way.
David U. - Herndon, VA
 
Seamless experience... Watch looks fantastic. I wouldn't hesitate to send a watch for repair again.
Liz B - Sarasota, FL
 
Completely satisfied with your service, my Omega runs like new.
Leslie W. - Yorktown Heights, NY
 

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