How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Thank you for your efficient service and excellent service on my watch!
Rebecca - Hamden, CT
 
You are one of the most customer conscious companies I have ever experienced. Thank you for your continued attention to a satisfied customer.
Jonathan - Parrish, FL
 
Excellent Raymond Weil service and timely return. The watch looks like new!
Louie C. - West Sacramento, CA
 
Thank you so much! I received my watch and its perfect. I am really happy with your work. Thank you so much!
Lucy K. - Clearwater, FL
 
Thank you for the excellent work you did on my wife's watch. I was very pleased with the process and found it user-friendly/simple to understand. The watch works wonderfully and my wife's happiness is the best return I could ask for. We had been told by other jewelry stores that the watch could not be repaired. It's working great and looks beautiful.
David G. - Carlinville, IL
 
Received my wife's Cyma watch back yesterday. She was very pleased with the repair. Watch is well over l0 years old and looks and runs as new. Will not hesitate to send future repairs to you.
Greg B. - Bettendorf, IA
 

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