How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
When I received my Rolex back, I was immediately struck by how polished it looked. Brand-new! I am thoroughly thrilled with the results and will soon be sending my wife's Rolex to Govberg.
Rick R. - Reston, VA
 
Thanks for the great job on my Rolex repair. The watch looks brand new and it is working great. The service you provided was second to none,very prompt and professional and safe. I would definitely use your services again and I would recommend you to family and friends. Keep up the good work!
David R. - Brigantine, NJ
 
I thought that everything that was done and the systems that you have in place to handle transactions were both effective and efficient. You have a satisfied customer, and I wouldn't change a thing!
Bill M. - Center Lovell, ME
 
My watch repair is perfect. It was even set to the correct time zone. Love your box in which watch was returned. Thanks for timely and excellent service!
Patrick M. - Eau Claire, WI
 
I got my watch back on Monday and it looks great! Thank you for your work.
Bert R. - Firebaugh, CA
 
I am impressed with the service and work done on my Bertolucci Watch; timing was well represented and the watch looked like new upon arrivial! I will contact you if indeed we have opportunities with this time piece as well as recommend Govberg to others.
Michael N. - Allen, TX
 

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