How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Fedex just delivered my watch. It looks very nice. Thanks for all you help.
Cheryl - San Diego, CA
 
Thank you! I found your website easy to navigate, to select my level of service and then print out a instructions,etc... and I appreciated the ability to check on the status of my watch as well as to track its return shipping. The return packing was very impressive... and importantly protected my TAG. That watch has a lot of sentimental value to me and overall I feel like your organization handled the time piece more than appropriately.
Jeff R. - Chapel Hill, NC
 
You are one of the most customer conscious companies I have ever experienced. Thank you for your continued attention to a satisfied customer.
Jonathan - Parrish, FL
 
Your communication was very reassuring from the very start, as were your mailing directions. I’m very happy to have my special watch back again in good working condition. I will recommend you to anyone who inquires. Thanks for such good service.
Anne - Newtown Square, PA
 
The Seiko watch you repaired is running well. Your service was completed on time and successfully. Thanks!
Clayton W. - Ligonier, PA
 
Thank-you for the excellent work you did on my Jaeger Master Geographic. It looks like new!
Dennis G. - Chicago, IL
 

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