How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Thank you for your excellent service. Whenever I called there was always someone there to answer my questions.  My watch was repaired in a timely manner and the updates during the repair process were appreciated. I will certainly recommend your company to my friends.
Annette - North Conway, NH
 
I've been very pleased with the service, web site, price/value, and shipping...I had 2 watches in for repair and the convenience of a web-based company can not be underestimated. When I did need to speak with a live person, I was greeted by a very respectful, knowledgeable and helpful associate. These qualities ensure a long lasting relationship, which is key, especially when providing service to clients with watches in the $10,000-20,000 range. Kudos to all!  
Jeff L. - Fuquay Varina, NC
 
We are completely satisfied with the service we received... I had not heard of Govberg until I went to the internet to seek watch repair. Your web site was attractive and informative. You kept us informed at every step of the way. You kept your word on the process. We are now enjoying the fully restored instrument we sent for your care. Thank you for your service.
Claude W. - Middletown, OH
 
Great job folks, my Panerai looks like new and runs perfectly. I will keep you in mind for future repairs.
Peter A. - Gill, MA
 
Thanks for the prompt repair work on my Patek Philippe watch. That was excellent customer service!
John M. - Chicago, IL
 
My watch came today and I am thrilled! It looks so pretty. I love it!!!!!”
Betsy - Lannon, WI
 

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