How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I am very pleased with the service and repair of my watch. The watch belonged to my father who has been deceased for more than 20 years. I had been told that it could not be repaired. The watch looks great and I am sure will give me many years of pleasure.
Gary - Burleson, TX
 
You did a beautiful job on my Ulysse Nardin 1846 watch. It look like new and I had forgotten what a pretty watch it is.
David T. - Tequesta, FL
 
Thank you for a timely repair. Your service was everything I expected. Well done!
Maureen L. - Fox Lake, IL
 
I am impressed with the service and work done on my Bertolucci Watch; timing was well represented and the watch looked like new upon arrivial! I will contact you if indeed we have opportunities with this time piece as well as recommend Govberg to others.
Michael N. - Allen, TX
 
Thanks very much. I received the watch today, and it looks great... I'm thrilled to have the watch back and the process was very easy and smooth. Thanks again!
Peter B. - San Ramon, CA
 
Thank you for the opportunity to say how pleased I am with your service. The watch arrived and it looks brand spanking new. It is now running perfectly. First class service and first class craftsmanship, something you rarely experience nowadays. So thanks to everyone at Govberg. You have a customer for life!
Kirk - North Bend, OR
 

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