How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
A lot of trust is involved sending an expensive watch for repair. This was a good experience...I am happy with the work.
Peter G - Hertford, NC
 
Wonderful job on overhauling my IWC platinum big pilot. Time of repair was very reasonable and easy. I will now continue to service all of my watches with you.
David E. - Newark, DE
 
I am highly pleased with the service to my Longines watch. The new crystal is fantastic and the cleaning to the band and case make it look brand new. Thank you for the excellent job! The next time I have watch service needs I will be contacting Govberg for sure!
Eric R. - Little Rock, AR
 
The process worked flawlessly and I am quite happy with my watch. It’s like new again, even after 13 years of wear and tear. Thank you so much!
Klaus F. - Norcross, GA
 
I was pleasantly surprised to receive the repaired watch two weeks prior to estimated completion date. Your prompt service is appreciated as well as the care in packaging the repaired watch for shipment. I am completely satisfied with the repair and service.
Irene G. - Lyman, ME
 
I have been satisfied by your service. Very clear, well informed and on time.
Ludovic D. - Marietta, GA
 

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