How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR 166 East Levering Mill Road, Bala Cynwyd, PA 19004. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I am very pleased with my "new" looking Ebel watch. Thank you!
Egizia B. - Greenland, NH
 
My watch came today and I am thrilled! It looks so pretty. I love it!!!!!”
Betsy - Lannon, WI
 
Great job folks, my Panerai looks like new and runs perfectly. I will keep you in mind for future repairs.
Peter A. - Gill, MA
 
Many thanks for the expert repair of my Ebel watch. The communication throughout the six weeks was great, thank you Brett! I would absolutely use your service again. Thank you.
Edele - Freehold, NJ
 
Got my Ebel watch back today, looks great. Your service was excellent, always responsive. I'll be pleased to recommend you to family and friends.  
Oscar M. - Eugene, OR
 
Thank you for a superb repair on my Hamilton watch. I’m very pleased. It looks and runs like new!
Charles - Paris, KY
 

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