Warranty

Govberg Watch Repair truly appreciates your business and is dedicated to your continued satisfaction and loyalty. We issue a 12-month Govberg Jewelers warranty for each movement service performed by our technicians. If a problem arises with your watch during the 12-month period following our initial services, we will repair or replace any damaged parts and/or correct the repair execution. The Govberg Watch Repair warranty does not cover parts we did not service, basic service on quartz watches, lost parts, collision and water damage, nor defects and damages due to normal wear and tear. This warranty does not cover moisture damage if the timepiece is a non-water-resistant model, nor if the timepiece was not pressure certified by our watchmakers. The warranty is considered void if there is evidence of misuse, abuse or negligence resulting in damage, including unauthorized service, or other factors not due to defects in material or workmanship.

Fine watches, like any other precision instrument, require periodic service to maintain their high performance. Govberg Watch Repair recommends that your timepiece be serviced every three to five years.

In order to benefit from this guarantee, you will be required to submit the original repair number and proof of work executed. You will additionally need to submit the previously repaired watch to the Govberg Watch Repair facility for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be resubmitted for prompt servicing.

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Many thanks for the expert repair of my Ebel watch. The communication throughout the six weeks was great, thank you Brett! I would absolutely use your service again. Thank you.
Edele - Freehold, NJ
 
I want to thank you for sending me a new watch. Or, maybe you made it look like a new one! Earlier this year, I sent the watch to the Cartier facility in Texas and they came back with estimates for needed repairs in a sort of laundry list — with no real explanation as to why a specific part needed replacement. I had them return the watch.  I appreciated the detail you gave as to why something needed to be done. Should the occasion arises in future, I will most certainly recommend your firm. Thank you.
Patrick D. - Columbia, SC
 
Thank you for your expeditious quality service. I will recommend you to my friends.
Gary R. - Saint Michaels, MD
 
Thank you for your prompt repair and communication throughout the repair process!
Charles S - Lexington, KY
 
My Cartier Roadster was delivered back to me today and I wanted to express my delight at the quality of the overhaul. The watch looks like new - the results far exceed the results I had when I have previously used Cartier service centres. I must congratulate you all on a great job done!
Roger H. - Houston, TX
 
Excellent work. My Breitling is as it was when it was new. I will certantly use you in the future.
Dan M. - Hagerstown, MD
 

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