Warranty

Govberg Watch Repair truly appreciates your business and is dedicated to your continued satisfaction and loyalty. We issue a 12-month Govberg Jewelers warranty for each movement service performed by our technicians. If a problem arises with your watch during the 12-month period following our initial services, we will repair or replace any damaged parts and/or correct the repair execution. The Govberg Watch Repair warranty does not cover parts we did not service, basic service on quartz watches, lost parts, collision and water damage, nor defects and damages due to normal wear and tear. This warranty does not cover moisture damage if the timepiece is a non-water-resistant model, nor if the timepiece was not pressure certified by our watchmakers. The warranty is considered void if there is evidence of misuse, abuse or negligence resulting in damage, including unauthorized service, or other factors not due to defects in material or workmanship.

Fine watches, like any other precision instrument, require periodic service to maintain their high performance. Govberg Watch Repair recommends that your timepiece be serviced every three to five years.

In order to benefit from this guarantee, you will be required to submit the original repair number and proof of work executed. You will additionally need to submit the previously repaired watch to the Govberg Watch Repair facility for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be resubmitted for prompt servicing.

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I am very pleased with my watch repair. No one in Rochester, NY was willing (or able) to repair it so I was happy to find Govberg Watch Repair on line. The entire process was very smooth and efficient.
Ann M. - Rochester, NY
 
Thank you very much. It was nice to be able to process the repair by mail! It saved me the trip into the city when I did not have the time. The watch is as good as new and was received in advance of the estimated completion dates.
David P. - Kingston, PA
 
You did a terrific job and kept me well-informed. the watch looks new!
Mary - Sterling, IL
 
Thank you for getting the watch repair done by Christmas. It is already under the tree!!
Verna D. - Altoona, WI
 
All was as advertised. Even faster than I had hoped. Thanks for your fine work and excellent customer service.
Tim L. - Bloomington, IN
 
I have just received my timepiece back. I am very pleased and thankful the professional and timely service that you have provided. I will definitely use Govberg again for future services.
Danielle - Dix, IL
 

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