Warranty

Govberg Watch Repair truly appreciates your business and is dedicated to your continued satisfaction and loyalty. We issue a 12-month Govberg Jewelers warranty for each movement service performed by our technicians. If a problem arises with your watch during the 12-month period following our initial services, we will repair or replace any damaged parts and/or correct the repair execution. The Govberg Watch Repair warranty does not cover parts we did not service, basic service on quartz watches, lost parts, collision and water damage, nor defects and damages due to normal wear and tear. This warranty does not cover moisture damage if the timepiece is a non-water-resistant model, nor if the timepiece was not pressure certified by our watchmakers. The warranty is considered void if there is evidence of misuse, abuse or negligence resulting in damage, including unauthorized service, or other factors not due to defects in material or workmanship.

Fine watches, like any other precision instrument, require periodic service to maintain their high performance. Govberg Watch Repair recommends that your timepiece be serviced every three to five years.

In order to benefit from this guarantee, you will be required to submit the original repair number and proof of work executed. You will additionally need to submit the previously repaired watch to the Govberg Watch Repair facility for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be resubmitted for prompt servicing.

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I was very pleased with my watch repair and will definitely have Govberg perform all my watch repairs in the future. It was a new experience to send my watch away to be repaired, but your customer service process kept me well informed, provided an accurate itemization of the work to be performed, and your online tracking process made it easy to follow the progress. My watch was returned looking like new and runs great. I was very pleased!
James M. - Tucson, AZ
 
I am quite pleased with your services. The watch was returned ahead of schedule, and it looks and works great! Thanks for your prompt and competent attention to my watch.
Ed B. - Salt Lake City, UT
 
The repair done on my Eterna Soleure Automatic was excellent! Not only did it cosmetically look terrific but the careful packaging with the Govberg zipped case was very much appreciated. Tracking it since its return indicates that the recalibration was spot on. In these times of high level automated manufacturing it is great to see that this level of skilled craftmanship still exists today. As a Manufacturing Quality Engineer I give you an A+ rating for your work and customer service and will be using your services again in the future.
Robert K. - Mukilteo, WA
 
The watch arrived in good condition yesterday. Thank you for your speedy service!
Frank L. - Muscle Shoals, AL
 
First impression of this timepiece after you worked your magic, "Wow!" -- This is like a "new" seventy or eighty year old timepiece. You folks did a magnificent job.
Thomas R. - Cleburne, TX
 
The watch looks great – like new after 12 years of everyday wear! What did you do to get it so nice and shiny? Top shelf job!
Joseph - Philadelphia, PA
 

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