Securely Packaging and Shipping Your Watch

It is important that you take great care in packaging your watch for shipment to the Govberg Watch Repair facility to prevent additional damage to your watch in need of repair. Wrap your watch in tissue paper or place it in a clean, clear plastic bag, and then wrap the protected watch securely in bubble wrap. Do not place tape or any other adhesive directly on your watch.

Place the wrapped watch in the middle of a secure box filled with packing material (foam, paper packing peanuts, or additional bubble wrap). Do not send your watch in a padded envelope – they do not offer protection against injury during shipping.

Govberg Watch Repair recommends double-boxing your package for added security.

Important: Do not send your watch to Govberg Watch Repair in its original watch case/gift box, as it offers no protection and encourages postal theft. Watch gift boxes arriving with the watch are discarded by us, and are not returned to the customer.


Shipping and Insuring your Watch

If your watch is worth $5,000 or less, we recommend Fedex or UPS for their superior package tracking capabilities. For watches worth over $5,000, only the USPS provides adequate insurance. USPS shipping will also cost less than Fedex or UPS in most cases. Regardless of which courier you select, please insure your watch for its replacement value, and send it with delivery confirmation and ‘signature required.’

Please ship your watch to our NEW address:

GWR
737 Sansom St
Philadelphia, PA 19106


To locate your closest United States Postal Service location, click here.

Items you send with USPS Priority and Registered Mail are placed under tight security from the point of mailing to the point of delivery, and insured up to $5,000 or $25,000 against loss or damage.

Priority Mail – If the value of your watch is $5,000 or under, you may purchase USPS Priority mail postage and insurance. To view Priority Mail rates, click here.

Registered Mail – If the value of your watch is between $5,000 and $25,000, then you can use USPS Registered mail.


To locate your nearest FedEx drop-off location, click here. Or call 1.800.GoFedEx (1.800.463.3339) to schedule a pick-up.


To locate your nearest UPS drop-off location, click here. Or to schedule a pick-up, click here.


Once we receive your watch, you will receive and email notification to let you know that it arrived at our repair facility safe & sound!

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About the repair
Thanks so much for providing the excellent service on my Hamilton watch. From my perspective, you run a very efficient and customer caring organization.
Vincent D. - Supply, NC
 
I thought the service was very good. I particularly liked the website and manner in which we could "enroll" my watch. I would rate the total service as an "A".
Tom A. - Newton, KS
 
My watch works beautifully and looks brand new!
Maria - Johnston, IA
 
The repair done on my Eterna Soleure Automatic was excellent! Not only did it cosmetically look terrific but the careful packaging with the Govberg zipped case was very much appreciated. Tracking it since its return indicates that the recalibration was spot on. In these times of high level automated manufacturing it is great to see that this level of skilled craftmanship still exists today. As a Manufacturing Quality Engineer I give you an A+ rating for your work and customer service and will be using your services again in the future.
Robert K. - Mukilteo, WA
 
I got my watch back on Monday and it looks great! Thank you for your work.
Bert R. - Firebaugh, CA
 
Delighted that my Cartier watch is working again and congratulations on the best tamper-proof packaging I have ever come across. I will definitely use your services again. Thanks!
Diana H. - Fernandina Beach, FL
 

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