How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
My Breitling watch has arrived, and it looks beautiful and NEW!! Thank you very much for the attention you gave it and for your prompt and thorough service.
Philip V. - Southport, NC
 
My TAG is performing flawlessly and I got it two weeks earlier than you'd originally estimated. I intend to get the word around regarding your service as I'm dutifully impressed, so I want others to have access to your abilities. Thank you!
Thomas R. - Cleburne, TX
 
Thanks to your watchmaker for a renewed repair of my 32 year old Omega de Ville. Excellent workmanship!
Thomas P. - Wilmington, DE
 
Just wanted to let you know how pleased I am with the work you did on my Omega Speedmaster. The watch is keeping amazing time, ever better than when new. All in all, an excellent experience. Thank you!
Rom S. - Madison, NC
 
Thank you very much for handling the repair of my very dear and old Cartier watch. It is ticking away on my wrist right this minute!
Sally B. - Jacksonville, FL
 
I am very pleased with your watch repair service. The watch was repaired before the date you specified and it was extremely easy to deal with your service. I would most definitely refer friends to you for any watch repair they may need.
Fran Q. - Mount Joy, PA
 

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