How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I am very pleased with the new stem you put on the watch. This watch has a lot of sesntimental value to me as I have had it for over thirty years. You do great work!
Larry H. - Fall Creek, WI
 
Thanks for the great job on my Rolex repair. The watch looks brand new and it is working great. The service you provided was second to none,very prompt and professional and safe. I would definitely use your services again and I would recommend you to family and friends. Keep up the good work!
David R. - Brigantine, NJ
 
When I received my Rolex back, I was immediately struck by how polished it looked. Brand-new! I am thoroughly thrilled with the results and will soon be sending my wife's Rolex to Govberg.
Rick R. - Reston, VA
 
Got my Ebel watch back today, looks great. Your service was excellent, always responsive. I'll be pleased to recommend you to family and friends.  
Oscar M. - Eugene, OR
 
Just a note to say thanks for the great service. My watch was returned to me in good working order faster than promised. Price was fair, turnaround time reasonable, and I'm very satisfied with the service provided. If I need a watch repaired in the future, or know someone who does, I'll be sure to use or recommend GWR.
Ronnie G. - Liverpool, NY
 
I am very pleased with the watch repair. The entire experience was a plesant surprise. Your e-mail notifications are exceptional. Thank you for conducting your business in such an outstanding manner. I will recommend Goveberg and do business with you again.
A.T. - Clarksville, TN
 

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