How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I am impressed with the service and work done on my Bertolucci Watch; timing was well represented and the watch looked like new upon arrivial! I will contact you if indeed we have opportunities with this time piece as well as recommend Govberg to others.
Michael N. - Allen, TX
 
My watch looks fantastic and works great. Thank you for restoring it.
Richard - San Antonio, TX
 
Very impressed by every detail of my experience. Very much appreciated the email correspondence tracking the status of each step. I had much trepidation putting my Omega in the mail and sending it off to a unknown entity. Your website and business practices provided me with as much comfort as possible. I made a good decision in selecting your company!
Alfred N. - Poway, CA
 
I was extremely impressed with the service I received! I was worried about finding a place online to repair such a valuable watch but your company quickly put my mind at ease with your professionalism!
Lisa H. - Suffolk, VA
 
The repair/refurbish on my watch was excellent. I was reluctant to service my watch over the Internet, but now I will never have a watch serviced - or buy a watch - anywhere else. Great job!
David D. - Las Vegas, NV
 
Received my watch today and it is running perfectly. Thank you for the speedy repair of my watch.
Richard - Sandusky, OH
 

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