How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
My Cartier Roadster was delivered back to me today and I wanted to express my delight at the quality of the overhaul. The watch looks like new - the results far exceed the results I had when I have previously used Cartier service centres. I must congratulate you all on a great job done!
Roger H. - Houston, TX
 
We received the watch yesterday...beautiful job! The Rolex looks brand new....could not be more happy.
Douglas H. - Morgantown, WV
 
This TAG Heuer watch was an engagement gift to my fiancee during our courtship and has special meaning. Thank you for the repair at a reasonable price!!
Morris W. - Highland, UT
 
THANK YOU! - I recently sent my Omega Seamaster to you for repairs to the bezel, pressure testing and general clean up. You did an oustanding job for a reasonable price and got it back to me in just a few short weeks. I will recommend you to friends and continue to use you in the future.
Rich T. - Kittanning, PA
 
I have received my totally refurbished Cartier watch with its new band & crystal and was very pleased w/the whole process. I will be recommending your firm to a friend of mine!
Karen A. - La Veta, CO
 
Thank you for your very professional, prompt and excellent help. I had been unable to use my beloved Raymond Weil for more than a decade. I could not find anyone willing to work on it. Thanks to you, the watch is working well, keeping excellent time, and I have been wearing it every day since receiving it. Thank you!!!!
Lisa B. - Long Beach, CA
 

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