How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
Thank you, my Ebel watch looks like new!!! This was my birthday present to myself and it's the best gift I have ever given to myself!! I'm really glad I sent it to you.  
Ann P. - Waltham, MA
 
Thanks for the prompt repair work on my Patek Philippe watch. That was excellent customer service!
John M. - Chicago, IL
 
The watch is beautiful! It looks just like it did when my father used to wear it. Thank you!
Anne C - Washington, DC
 
I was very pleased with my watch repair. It was great that it came back sooner than expected, and the packaging was impressive.
Susan L. - Holliston, MA
 
From soup to nuts - great service!
Barbara O. - Portsmouth, VA
 
Thank you for the professional manner by which you handled my repair. My Bertolucci watch looks like new!
Paula Z. - Dallas, TX
 

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