How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
This is the second watch that I have sent to Govberg for repair. If I had more watches, I would send them to you! Your communications and service are impeccable and I will recommend your service to any who need a watch repaired.
Christine J - Port Saint Lucie, FL
 
I received my repaired Omega X33 today via Fedex. I am very pleased with your service. It was shipped back in a very nice case and it functions perfectly. Just wanted to say thank you and that you will get more business from me.  
Richard T. - Elmont, NY
 
Received my Patek Philippe. Beautiful job!
Gil Z. - Randolph, NJ
 
Thank you for the timely, extensive service you provided in cleaning and repairing my Rado watch. I have had the watch for 38 years now, and it still looks showroom new. The cost of maintaining it is well worth the money. Thank you again for the great job and secure service!
Kelly S. - East Bangor, PA
 
I am very pleased with the new stem you put on the watch. This watch has a lot of sesntimental value to me as I have had it for over thirty years. You do great work!
Larry H. - Fall Creek, WI
 
My wife absolutely loves her watch, so when it got filled with water it had to be fixed. Thank you for your prompt, courteous, professional service and super quick turn around time.
Ralph and Carolee - Edgartown, MA
 

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