How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
I was very pleased with my watch repair and will definitely have Govberg perform all my watch repairs in the future. It was a new experience to send my watch away to be repaired, but your customer service process kept me well informed, provided an accurate itemization of the work to be performed, and your online tracking process made it easy to follow the progress. My watch was returned looking like new and runs great. I was very pleased!
James M. - Tucson, AZ
 
Excellent job!! Thank you very much!! I will be using your services for all my watch needs!!
Peter F. - West Chesterfield, NH
 
My watch is like new! Thank you so much. I will definitely recommend you to friends and use you again!
Michelle N. - Glen Ridge, NJ
 
I am very, very happy with your service, and my repaired watch. It was my father’s Hamilton watch dating to the 1950’s and it’s the only thing he owned that I have. So, thank you very much!
Gene O. - Durham, NC
 
I am very pleased to have my Movado watch band repaired and my watch thoroughly cleaned. It looks great! The process for sending the watch in for an estimate, approving repairs, and having it returned to me was simple. I also liked tracking the repair process online. Thank you so much!
Lisa C. - Lompoc, CA
 
Excellent work on my Movado! Additionally, I found your on-line repair process to be efficient and very user friendly!
Pat C. - Maineville, OH
 

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