How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
The result was magnificent! I sent the watch, you repaired it, I got it back - no fuss, no problems, just right.
Viviane H. - Orlando, FL
I received my Rado watch and I’m very pleased with the repair. It came back looking like a brand new watch and works perfectly. Thank you for your service. I will contact you in the future for future cleaning.
Lisa R. - Melbourne, FL
The process worked flawlessly and I am quite happy with my watch. It’s like new again, even after 13 years of wear and tear. Thank you so much!
Klaus F. - Norcross, GA
I got my watch back on Monday and it looks great! Thank you for your work.
Bert R. - Firebaugh, CA
Thank you for your overhaul of my older Omega Speedmaster. The watch now keeps excellent time and looks new. I am pleased with the job you have done. I am sure I will send other watches to you in the future.
Michael O. - Remington, IN
I have received my TAG Heuer watch via Federal Express and am pleased that it is keeping perfect time and looks like the day I purchased it. Thank you.
Jack H. - Portland, OR

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