How it Works

Getting your watch repaired with us is easy! Just follow these 5 easy steps to get your watch back in tip top condition:

  • Fill out the form on the right side of any page on this website. Just tell us the brand of watch and the service you are interested in. Use the “Additional notes” box to provide more details about the condition of your watch. Hit “Submit” and provide some additional details to complete your Estimate Request.
  • Print out your packing slip and be sure to include it in the package with your watch.
  • Securely package, insure and ship your watch to GWR at 1521 Walnut St, Philadelphia, PA 19102. Click here for detailed packaging and shipping instructions.
  • Once we receive watch, our Swiss-trained watchmakers will thoroughly review it and provide a guaranteed cost as well as an estimated completion date.
  • If you approve the estimate, we will start the repair right away. If you do not approve the estimate, we will ship watch back to you, fully insured, for FREE. All movement repairs are are backed by our 1 year warranty. Free return shipping is offered in the Continental US to retail customers only.

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Contact Information
About the repair
All I can say is WOW. This Rolex has become a family heirloom and you have brought it back to life. I am so pleased with it. I can hardly believe it is the same watch. I have been showing it off proudly and telling my friends that your facility is the only place I will trust my watch with. Thank you so much!
Scott K. - Virginia Beach, VA
 
I was very pleased with the process, service and have received my watch in good order. I certainly will use Govberg for future repair needs.
John D. - Rocky Face, GA
 
Thank you, my TAG Heuer looks like new. Your response and email updates were great and you delivered earlier than originally promised.
Marilyn M. - Centre, AL
 
I'm VERY pleased with the job you did on my old watch. It looks and runs like it did when it was given to me so many years ago. It holds much sentimental value for me and I hope to keep it in the fine condition that it is in now until I have occasion to pass it on to one of my kids. I will definitely recommend your services when the occasion arises.
Carl M. - Baltimore, MD
 
The result was magnificent! I sent the watch, you repaired it, I got it back - no fuss, no problems, just right.
Viviane H. - Orlando, FL
 
I was speechless when my vintage Tissot was returned. The watch looked the same as it did the day I bought it back in July 1965! Your refurb was outstanding.
Larry W. - Huntsville, AL
 

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